What You Need to Know… FAQ’s
What should the kids wear?
Comfortable, athletic clothing, socks and sneakers. No flip flops permitted for participants.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters the facility must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver.
Are there any age/height restrictions?
Games are designed with your child’s age in mind. Parties are customized for children ages three and older. If you have any concerns about your child or any guests, please consult a Scanzano Sports staff member.
Can adults play?
Yes, it is up to the host’s discretion and all waivers must be signed.
Will Scanzano Sports provide supervision of games and activities?
Our friendly and well trained staff will be with the children for each activity for the duration of the party.
Are gratuities (tips) appropriate?
Gratuities for our training staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate in games. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the turf and on equipment.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options.
What type of safety instruction is provided?
We take safety very seriously. Our staff will speak with children before each activity and share the safety rules.
Are eyeglasses permitted on our inflatables?
For safety purposes, eyeglasses are not permitted while playing games. However, prescription sports goggles are permitted.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and safety instruction.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, soft pretzel trays and fruit trays to your party. If you had something else in mind, please consult with a Scanzano Sports staff member.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 7 days prior to your party.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What if I need to reschedule my party?
To avoid additional charges, we require at least 21 days advance notice if you need to cancel or reschedule your party. If you cancel or reschedule your party within 20 days of your party date, you will be responsible for one-hundred percent (100%) of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles. You do not need to bring a knife or a lighter. We will provide them for you.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less overall party time. We suggest getting started on time and we will be able to get your late guest(s) signed in and engaged once they arrive.
Can I have a craft activity during the party?
Crafts may be added to a party, please see package add-ons for details.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our facility, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can we start with food and/or cake?
No, we’ve found that full bellies and running don’t mix. We will start with sign-in, safety instruction and then games.
Are Guests Permitted on Turf After the Party?
We’re sorry, but guests may not re-enter the turf areas once cake has been served.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing Scanzano Sports goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Following your activity hour, we provide the celebration area for your food, drinks, and happy birthday singing!